If a package is returned due to an incorrect or incomplete shipping address provided by you, you will be responsible for the return shipping cost as well as the redelivery cost. MuscleSport is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer. If the order has not shipped by the time you contact us we will be able to alter the address.
It takes roughly five to seven business days from the time your order leaves our processing center. Orders Shipped to Alaska and Hawaii Please allow an additional two to three days for delivery.
MuscleSport can not be held responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. If you think you package has been misplaced contact us. We will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
Customer refunds take between seven (7) to fourteen (14) business days from the day we receive the product or proof you have shipped the product back to us. Any item that appears to be purchased from an entity other than www.musclesport.com will not be accepted.
You must return the product within the specified period of time, along with all original packaging, manuals, and other accessories and documentation which may have been originally included in the original shipment; the receipt; and a note containing your name, address and reason for return.
100% Money-Back Guarantee
At MuscleSport, we are supremely confident that you’ll love our products. We receive a countless number of testimonials from satisfied customers every day. If for whatever reason you are not satisfied with any product bearing our name, simply return it to us with your receipt for a quick & courteous refund. All unopened items will be refunded in full (not including shipping costs). If your item has been opened, we will gladly exchange it for another item or flavor.